Fast, plain-language IT support for businesses
When technology stalls, work stops
Developit’s IT support is a continuous service for businesses that covers user support, device maintenance and monitoring of your IT environment. That’s why our IT support answers fast and speaks plain language. Our home turf is Helsinki, but we help remotely and on site all around Finland and when needed at our customers’ offices abroad. We don’t just fix devices: we get to know your business and make sure technology supports the work rather than slowing it down.
You get straight answers and prompt action, whether it’s a small software snag or maintaining your entire IT environment. Our typical customer is a company of 10 to 100 people without an IT department of its own.
What kind of support do you get?
- Fast response times. We know a busy day won’t wait. We react to support requests without delay so you can get back to your work quickly.
- Expertise in plain language. We tell you straight what is wrong, what we are doing and why. No acronyms you have to look up: if a term is unavoidable, we explain it as we go.
- Monitoring around the clock. Automation monitors your systems and raises alerts on anomalies at any hour of the day. Our specialists resolve the alerts on weekdays, often before you notice anything.
- Just the right amount of support. You get exactly as much help and maintenance as your company needs. We won’t push anything you don’t need, and the amount can change when your situation does.
How we help in practice
Support remotely and on site: help is always close by
Most problems are solved quickly over a remote connection or by phone. When the situation calls for it, we come to you. You can also bring your device to our store in Helsinki.
IT maintenance: servers and network devices
We make sure your company’s digital foundation is stable. Regular updates and server maintenance keep operations running and security up to date.
Device installations, updates and automation
We get new device purchases ready to use and make sure software stays current with the help of automation. Automation reduces errors and makes maintenance cost-effective.
Continuous security monitoring
As part of maintenance, we keep an eye on your systems’ security and update status. You can focus on your own expertise, knowing the technology is in reliable hands.
Clear pricing: hourly or per user
We offer two models: hourly billing and a per-user monthly fee. We’ll tell you straight which one works out smarter for your company, and you can switch models if your situation changes.
Backups and recovery
We make sure your data has an up-to-date backup, and we help restore it when something goes missing: accidents happen to everyone.
Is your technology stuck right now?
Outsourced IT support for small and medium-sized businesses
Most companies with 10 to 100 employees don’t have an IT department of their own, and they don’t need one. Outsourced IT support means your company gets an IT partner that handles user support, device maintenance and monitoring of your environment as a continuous service. You focus on your own work, and you call us when something doesn’t work. Support is sized to your company, so you pay for what you use.
Remote and on-site support in the Helsinki metropolitan area
Most problems are solved remotely in a few minutes: we connect to your computer and fix the issue together with you. When a device needs replacing, a network needs cabling or a meeting room needs equipping, we come on site. On-site support covers Helsinki, Espoo, Vantaa and Kauniainen, and remote support works the same way across Finland and at our customers’ offices abroad.
We support Apple devices too
DevelopitApple
Macs, iPhones and iPads get the same support as Windows machines, and our device management covers them too. A significant share of our customers run Apple devices, or a mixed environment where Macs and Windows machines live happily side by side.
Switching IT partners?
Switching partners often feels like a bigger project than it is. We handle the transition from your old provider for you: credentials, documentation and devices move over in a controlled way, and work never gets interrupted.
All that’s left for you is the decision. We agree the practical details with your previous provider and keep you up to date on where things stand.
Thinking about switching? Let’s look at it together
Frequently asked about IT support
How quickly do I get help when something breaks?
We know a busy day won’t wait. We react to support requests without delay so you can get back to your work quickly. Most problems are solved over a remote connection or by phone, and when the situation calls for it, we come to you.
Automated monitoring watches our customers’ systems around the clock and raises alerts on anomalies, and we fix things on weekdays, often before you notice anything.
How does IT support pricing work?
We offer two models: hourly billing and a per-user monthly fee. We’ll tell you straight which one works out smarter for your company, and you can switch models if your situation changes.
Do you support Apple devices too?
Yes. Macs, iPhones and iPads get the same support as Windows machines, and our device management covers them too. A significant share of our customers run Apple devices, or a mixed environment where Macs and Windows machines live happily side by side.
Switching IT partners feels like a big project. Is it really?
Switching partners often feels like a bigger project than it is. We handle the transition from your old provider for you: credentials, documentation and devices move over in a controlled way, and work never gets interrupted. All that’s left for you is the decision: we agree the practical details with your previous provider.
Where in Finland do you operate?
Our home turf is Helsinki, but we help remotely and on site all around Finland and when needed at our customers’ offices abroad.
Try us with a single problem
You don’t have to outsource anything up front: bring us that stubborn fault or that slow computer and see how we work.
You can decide about the rest later.
