Frequently asked questions
We collected the questions we hear most often. If yours is missing, ask us directly and you’ll get a straight answer.
Support and working together
What does an IT friend mean?
An IT friend is a reliable companion in the digital world: someone who understands the customer’s needs, helps navigate the challenges of technology and offers solutions that fit the situation at hand. Just like a good friend, an IT friend is there for you in everyday routines and demanding development projects alike.
What kind of companies are your services for?
We serve companies of every size, and our typical customer has no IT department of its own. Support is sized to your company, so you pay for what you use. Our Helsinki store also serves consumers.
How quickly do I get help when something breaks?
We know a busy day won’t wait. We react to support requests without delay so you can get back to your work quickly. Most problems are solved over a remote connection or by phone, and when the situation calls for it, we come to you.
Automated monitoring watches our customers’ systems around the clock and raises alerts on anomalies, and we fix things on weekdays, often before you notice anything.
How does remote support work?
Download our remote support app for Windows or Mac. It runs right away, and your support contact connects only with the code you read out.
How does IT support pricing work?
We offer two models: hourly billing and a per-user monthly fee. We’ll tell you straight which one works out smarter for your company, and you can switch models if your situation changes.
Switching IT partners feels like a big project. Is it really?
Switching partners often feels like a bigger project than it is. We handle the transition from your old provider for you: credentials, documentation and devices move over in a controlled way, and work never gets interrupted. All that’s left for you is the decision: we agree the practical details with your previous provider.
Where in Finland do you operate?
Our home turf is Helsinki, but we help remotely and on site all around Finland and, when needed, at our customers’ offices abroad.
Do you run IT training?
Yes. We run hands-on training on security, AI and Microsoft 365, tailored to your company’s needs. We make technology understandable for your whole team.
How quickly do you reply to a quote request?
We reply quickly, by the next weekday morning at the latest. By phone we serve you on weekdays from 8 am to 4 pm on +358 20 771 0970.
How does working with you begin?
Tell us what’s on your mind right now. You’ll get a straight answer, big or small. We’ll go through your situation together and work out where to start.
Devices and the store
Do you support Apple devices too?
Yes. Macs, iPhones and iPads get the same support as Windows machines, and our device management covers them too. A significant share of our customers run Apple devices, or a mixed environment where Macs and Windows machines live happily side by side.
We still have Windows 10 machines. Do they all need replacing?
Not necessarily. The Windows 11 upgrade is free for machines that meet the hardware requirements, and a machine in good condition often serves for a long time yet. The decision should be based on the machine’s condition and what it is used for.
Can devices be acquired through financing?
Yes. Devices can be bought outright or acquired through financing such as leasing. We lay out the options and work out together which one fits your company better.
Do you have a store?
Yes: our IT store serves you at Tankomäenkatu 3 LH 1, 00950 Helsinki, on weekdays from 10 am to 4 pm. Devices, accessories, repairs and installations on the spot.
Cloud, security and data
Does the NIS2 Cybersecurity Act apply to our company?
The Cybersecurity Act brought the NIS2 obligations to Finland on 8 April 2025, and every organisation has to find out for itself whether it falls within the scope of the law. We find out whether the law applies to your company, help you draw up a risk management framework and put the technical protections in place in the right order.
Can someone send email in our company’s name?
You can check in a minute. Our free email check reads your domain’s SPF, DKIM and DMARC records and explains the result in plain language.
How do we find out which country our company’s data is located in?
We’ll find out. We go through the cloud services you use, determine where the data resides and move services to the EU when needed. You also get a written description you can show your customers and your auditor.
Do you help with Microsoft 365?
Yes. Microsoft 365 is much more than email. We help you use the environment to its full potential, from rollout to continuous development and training your team. We also roll out its built-in AI features, such as Copilot, and configure the settings securely.
Networks, websites and events
Do you also build company networks and access control?
Yes. We design and build company networks mainly on Ubiquiti’s UniFi products, and the same management covers camera surveillance, access control and VPN connections. The system has no per-device licences and no mandatory monthly fees, and it is yours.
Which should we choose: WordPress or a hand-coded site?
We build both WordPress sites and hand-coded ones. We recommend the option that fits your situation. Even when it’s the lighter one.
Do you build sites on Cloudflare’s EmDash platform?
Yes. We also build sites on Cloudflare’s EmDash platform, where plugins run isolated and content is updated in the browser just as you’re used to. For online stores and sites that rely on many plugins, WordPress is still often the better choice.
Do you also handle presentation technology and live broadcasts for events?
Yes. We deliver meeting room presentation technology, live broadcasts and webinars turnkey. An IT background keeps the technology stable.
No question matches your search. Ask us directly and you’ll get a straight answer.