Hourly or monthly?
We offer both, so we can tell you straight which one works out smarter for you
You can buy IT support from us in two ways: with hourly billing or with a per-user monthly fee. Neither is always the right answer, and you can switch models if your situation changes. Four questions give you a direction.
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Four questions
Recommendation
Hourly billing probably fits you better
When help is needed rarely and daily operations run on your own, a fixed monthly fee would easily become paying for a service you don’t use. In the hourly model you pay only for work done.
A per-user monthly fee probably fits you better
When support is needed often and you want maintenance handled by a partner, the monthly fee works out cheaper overall and your budget stays predictable. A single incident doesn’t grow the bill.
Either model could work: let’s look at the numbers together
Your answers don’t clearly tip the scales either way. In that case the deciding factor is your actual support volume: we’ll tell you straight which model works out cheaper for your company, and you can switch models if your situation changes.
This is a rough guide. The final recommendation is based on actual support volumes, and we’ll tell you straight, even when the lighter model is enough.
How do the models differ?
- You pay only for work done
- A good fit when support is needed occasionally
- A good fit when everyday maintenance runs on your own
- Costs vary month to month with your needs
- A fixed, predictable monthly cost per user
- Includes ongoing maintenance: monitoring, updates and support
- A good fit when you want all IT matters in one place
- A single incident doesn’t grow the bill
You can switch models if your situation changes: many start with hours and move to the monthly fee as the company grows.
Want a straight answer?
Tell us your company’s size and support needs, and we’ll tell you straight which model works out smarter and what that means in practice.